Overview
If you can't remember your password, or you just want to change it, you can reset it yourself. You don't need to contact support. The process takes about **2 minutes**.
> **Note:** For security reasons, reset links expire after **30 minutes**.
## Reset from the login screen
1. Open the Firmly app or go to [app.firmly.com](https://app.firmly.com).
2. Tap **Forgot password?** below the login button.
3. Enter the email address linked to your account.
4. Check your inbox for an email from `no-reply@firmly.com`.
5. Click **Reset password** in the email and choose a new password.
## Change your password while logged in
1. Go to **Settings → Security**.
2. Select **Change password**.
3. Enter your current password, then your new password twice.
4. Tap **Save**.
## Password requirements
| Requirement | Minimum |
|--------------------|---------|
| Length | 8 characters |
| Uppercase letters | 1 |
| Numbers | 1 |
| Special characters | 1 (e.g. `!@#$%`) |
## Didn't get the email?
- Check your **spam** or **promotions** folder.
- Make sure you entered the email you signed up with.
- Wait a few minutes, then request a new link. Requesting a new link makes the old one stop working.
## Still need help?
If none of the steps above work, contact our support team from **Help → Contact Support** and we'll get back to you within 24 hours.
- Account & Security
