## Overview Firmly sends notifications to keep you updated on account activity, important changes, and product news. You can control which ones you get and how they reach you. ## Where to find notification settings 1. Sign in to your Firmly account. 2. Click your profile icon in the top-right corner. 3. Select **Settings**, then open the **Notifications** tab. ## Notification types | Type | What it covers | Can be turned off? || --- | --- | --- || Security alerts | New sign-ins, password changes | No || Account activity | Updates to your account and transactions | Yes || Product updates | New features and improvements | Yes || Marketing | Offers and newsletters | Yes | ## Changing your preferences - Use the toggle next to each notification type to turn it on or off. - Choose a delivery channel for each one: **Email**, **In-app**, or both. - Click **Save changes** at the bottom of the page. Changes take effect immediately. > **Note:** Security alerts can't be disabled. They help protect your account from unauthorized access. ## Unsubscribing from emails Every marketing email includes an **Unsubscribe** link at the bottom. Clicking it turns off marketing emails only. Your account and security notifications aren't affected. ## Still receiving notifications you turned off? - Allow up to 24 hours for email changes to fully apply. - Make sure you saved your changes. - If the issue persists, contact support@firmly.com. ## Related articles - [How to reset your password](/help/how-to-reset-your-password)- [Updating your account email](/help/updating-your-account-email)
- Settings & Preferences
